Basic Life Support/Healthcare Provider CPR - Teaches single rescuer and team basic life support skills for prehospital and in-facility environments, with a focus on High-Quality CPR and team dynamics. Learn to perform basic life support (adult/ child/infant) and AED in a variety of healthcare settings.

Business Communication - Learn and practice effective written and verbal office communication skills including document formatting, grammar, spelling, telephone skills, alphabetic filing, reading comprehension, critical thinking.   Professional use of instant messaging and social media will be covered.

Customer Service - Understand how to assess and meet customer needs; customer communication and life cycle; ales and upselling; learn omnichannel strategies.  Learn and practice interviewing and verbal/nonverbal communication. 

Heartsaver® First Aid - Manage illness and injuries within the first few minutes of their occurrence until professional help arrives.

Introduction to Anatomy & Physiology - Learn the basic structure and function of the human body. Gain understanding of the tissues, organs, diseases and wellness for each body system.

Medical Coding CPT - Learn service and procedure coding for medical practitioners; related coding guidelines by type of service and medical specialty; and CPT basic principles.  Learn how to classify codes for medical products & services that some patients require for home use (HCPCS Coding).

Medical Coding ICD-10-CM & PCS - Analyze medical information to produce codes that describe a patient’s diagnosis or condition. Codify inpatient (hospital) setting procedures and services.

Medical Insurance/Billing - Learn the health insurance industry basics, legal guidelines and how to accurately process health insurance claims for major insurances, employee group plans, Medicare, Medicaid, TRICARE, CHAMPVA and Worker’s Compensation Practice.   insurance remittance, accounts payable/receivable, bookkeeping, patient billing (records, financial obligations). Learn to create ledgers, post payments/adjustments and payroll basics.  

Medical Office & Records Management - Practice effective interpersonal communication. Demonstrate effective office and reception management. Recognize and prepare medical and legal records and charts. Describe benefits and challenges of electronic health records systems. Use electronic health record software to add/edit data, run reports, and manage templates

Medical Terminology - Learn medical terminology (root words, suffixes and prefixes) and apply to each body system.

Microsoft Excel - Learn cells and references, data entry; learn and practice entering data and creating formulas using mathematical operators.

Microsoft Outlook - Learn to utilize, manage and organize email, tasks, and calendar.

Microsoft PowerPoint - Learn to use backgrounds and themes and how to include text, pictures, clip art, and special effects to create various types of presentations.

Microsoft Word - Create, modify, and format documents including text, spacing, columns and tables.